Thank you for shopping at PlumpSip! We are dedicated to bringing you high-quality stainless steel tumblers with reliable and efficient shipping. Please note that we currently only ship within the United States. All customer support and shipping inquiries are handled exclusively via email.
Order Cut-Off & Processing Time
- Order Cut-Off Time: 4:00 PM PST (Monday – Friday). Orders placed after 4:00 PM PST will begin processing on the following business day.
- Order Handling Time: 1 – 3 business days (Monday – Friday). Every tumbler is thoroughly inspected and packaged before being handed to our delivery partners.
- Weekend & Holiday Processing: Orders submitted over the weekend or on major US holidays will be processed starting the next business day.
Shipping Rates & Options
We offer flat-rate shipping across the United States. We do not charge any sales tax on your orders.
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Standard Shipping: $6.99 (Free on all orders over $149.00)
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Estimated Transit Time: 7 - 10 business days
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Express Shipping: $10.99
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Estimated Transit Time: 3 - 5 business days
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Important Shipping Note
Total Delivery Time = Order Handling Time (1 – 3 business days) + Estimated Transit Time
Please calculate your expected delivery window by adding both handling and transit times together.
Order Tracking
Once your package has been dispatched, you will receive a shipping confirmation email containing your tracking number and carrier details.
- Please allow 24 – 48 hours for tracking updates to appear in the system after your shipping label is created.
- You can check your shipment status directly on our order tracking page using your order number and email address.
Delivery Issues & Damaged Items
- Damaged Items: Please inspect your package upon receipt. If your tumbler arrives damaged or defective, email us immediately at contact@plumpsip.com with photos of the issue so we can send a replacement or process a refund.
- Incorrect Address: Please double-check your shipping details at checkout. PlumpSip is not responsible for packages delivered to incorrect addresses provided by the buyer.
- Carrier Delays: Transit times are estimates provided by logistics carriers (USPS, UPS, FedEx). PlumpSip is not responsible for unexpected transit delays caused by extreme weather, natural events, or carrier disruptions.
Contact Support
- Store Name: PlumpSip
- Email: contact@plumpsip.com (We respond within 24 hours)
- Operating Hours: 9:00 AM – 5:00 PM PST (Monday – Friday)